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FAQ

COMPANY INFO
CUSTOMER SERVICE
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FAQ

ABOUT PRODUCTS

Q. Sell out? What if the item I’m interested in is no longer available in my size?
A. New items can be sold out rather quickly, but we may get more soon! Please contact our customer service via service@irisie.com and we will do our best to notify you if the item becomes available again.

Q. Why the color of received products is a little different from what I saw online?
A. The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand us. However, we will try our best to avoid these issues.

Q. Where do you get our clothes?
A. All the apparels come from the top manufacturers in China. So the quality, the fabric and the design are guaranteed so that we can build our own reputation and offer our customers our best service.

Q. Not be sure about a size or have a fit question. How do I find this information?
A. Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.

Q. Can I get more information on a product?
A. We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best. The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images. If there is anything further information you feel we need to put on there to help you, let us know what information you'd like to see and we'll do our best to include it.

Q. Any catalogs that I can buy from?
A. With over so many new items every week, and hundreds of items on the site at any one time, plus constantly changing fashion news, trend features and advice,


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