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Shipped Orders

COMPANY INFO
CUSTOMER SERVICE
PAYMENT&SHIPPING
Shipped Orders

1.Shipping insurance

Shipping insurance offers premium protection and safety for your valuable items during international shipping. We’ll reship your parcel at no extra charge if it’s confirmed lost or damage.

 

2.How long does it take for my order to ship ?

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sales events and peak shopping days. Please allow 24-72 hours for us to process and ship your order.


3.What is split shipped?

If an item is not in stock when the order is placed processing will not begin until it has arrived. If you order multiple items the order will be split shipped and items in stock will be sent first; then when the others are in stock they will be sent separately.


4.Am i charged extra for shipping backordered items?

You will be charged shipping and handling once only.There are no additional shipping charges for backordered items that ship separately from the original order. Backordered items are sent via Standard Ground Shipping.
Remember the business days are Monday to Friday so one week is equal to 5 business days.


5.How do i change my delivery address?

Please contact us via service@irisie.com as soon as you realize you need to change the delivery address before your product is shipped. Or we cannot change the address.


6. Order Status

Check the ORDER STATUS and if it is tracked check the tracked status, then calculate the number of business days since it has been sent. If it is over the expected delivery time please our team via service@irisie.com

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