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Return & Refund Policy

COMPANY INFO
CUSTOMER SERVICE
PAYMENT&SHIPPING
Return & Refund Policy


RETURN POLICY


You can return the item(s) within 30 days after delivery and ask for a full refund. If you receive damaged item(s) or if their size /color does not match with what you ordered, we will issue a full refund or we will send you a new product for free. Please contact us to make a claim. After receiving your claim we will normally respond within 24 hours.


A. Return situation:

1.Quality problems

If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 30 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.


2.Unsatisfied with product

If the issue with the product you ordered is not quality-related but you are still not satisfied with your purchase, you can return the item(s) for a refund within 30 days after receiving your order. You will be issued a full refund of your purchase after we have received and inspected the returned item(s). You will be responsible for all shipping fees incurred. 


3.Wrong item

If you receive an item not matching what you ordered you can: 
① Exchange it for a new correct item; 
OR 
② Return it for a full refund. 
Please contact our Customer Service within 30 days from the date when you received it. We will resend the correct item for free or refund you the full price.


4.Size problems

You can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the

information of your order. 
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
① Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
② Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.


5.Color problems

The precise color of each item may vary depending on the computer screen settings, the background and the lighting conditions. Slight mismatches between the color of your item and the color shown on your computer screen may not mean that the item is defective or mismatched. However, if you feel that you have received an item that is the wrong color, you can follow the same procedure described in the section “ If you received the wrong item “ here above.


B.Return information

Please include the following information in the return package : 
1. Order number and product SPU of the item(s) you want to return. 
2. Shipping label (outside the package). 
3. Reasons for return.
4. Photos to show the nature of the problem so we know if there is any quality-related issue or if you have received the item(s) in wrong size color 
5. Please E-mail and show the item of the problem to us, for example show the photos of item(s)quality-related issue or wrong size to us by E-mail. 
For the returned item(s), we will refund you after we have received your package and inspected it.


C.Return announcement

1. Due to hygiene reasons, we cannot offer refunds on earrings, lingerie, underwear, swimwear, unless the items are visibly defective. 
2. Please contact us no later than 30 days after you have received your purchase. After this time we cannot guarantee that the refund request will be accepted.
3. Items must be returned unworn, unwashed, undamaged and unused with their original tags.
4. Please send the item(s) back to us through a local post office instead of express services, like DHL, UPS, TNT, FEDEX and similar. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. Only once we receive the returned item(s), we can arrange a replacement or issue a refund.
5.Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
6. Please allow 2-3 weeks from the time you mail your return for it to be processed. We will send you an email once your return request has been successfully processed.
7.For orders shipped to Brazil or Russia, you can contact our customer service and request a return of your purchase within 40 days after shipment.
 IRISIE.com reserves the right of final decision on the interpretation of these return policies.



REFUND POLICY 


If you want to refund your order with reasonable reason and contact with us within 30 Days (After arrival), after auditing your order, we will refund according to your situation. The refund expected time is based on your payment method.


1.Refund expected time 

① Payment with paypal : Refund within 2-3 Business days.

② Payment with credit card / bank card : Refund within one Business day, but bank processing may take 7-14 days to show in your account.

2.Refund situation

① Product issues

We are focusing on provide high-quality items for you. However , if you are not satisfied with the goods or the products have some quality issues. We will process a refund request within THREE business days

② Item out of stock 

If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.

③ Paypal issues

If your PayPal's account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within THREE business days, we will automatically refund the order.

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